Terms and Conditions

Please read our terms and conditions before booking our services.

​

Privacy and Confidentiality 

Declutter Me provides a confidential and professional service. Upon booking, Declutter Me may require photo/videos to establish a specific plan tailored for you; they will not be used for any other purpose. Any photo/videos used during and after our session will only be reproduced for publicity purposes with your permission.​

Disclaimer

Declutter Me provides advice and encouragement in the decluttering and organising process. Declutter Me can therefore accept no responsibility for actions of the client. It is ultimately the client's decision to let go of items, and Declutter Me accepts no responsibility for the actions the client takes based on that advice, be that, at the time of consultation, engagement in the organising or decluttering process, or at any subsequent or future date following any engagement or consultation.

​

​As ​​​​​​​Declutter Me are not valuers of art or other items ​​​of special value or rarity, clients are advised to seek their own valuations of any items.

​

Declutter Me handles items with care. In the case of accidental damage or loss, howsoever caused, the client acknowledges that Declutter Me will not be held liable for losses or damage howsoever caused in their engagement.

​

Declutter Me holds public liability insurance with an indemnity of £1 million.

​

Limits of work and removal of items

Any large or heavy items that need removing or relocating may require a third party to help. Items to be removed from your premises either for disposal or to other locations must be done at your own discretion. Declutter Me is not liable for any items damaged or lost by a third party.​

​

Payment Terms​

A 50% deposit is required to confirm your booking. The remaining 50% balance is due upon completion of the agreed service.

Your booking is confirmed once the deposit has been received.

Any refunds due will be returned to the original payment method. Please allow 3–5 business days for the funds to appear in your account.

​

Cancellations & Rescheduling

We understand that circumstances can change. If you need to reschedule or cancel your booking, please contact the Declutter Me team as soon as possible.

Please provide at least 72 hours’ notice before your scheduled start time. Cancellations made within 72 hours of your booking may be non-refundable.